We understand that circumstances may arise where a refund is necessary for our coaching services. Below is our refund policy outlining the conditions under which refunds may be applicable:
Coaching Sessions: Refunds for coaching sessions will be considered on a case-by-case basis. We strive to provide high-quality services, and if a client is unsatisfied with a coaching session, they may request a refund.
Cancellation Policy: Clients must provide at least 24 hours' notice for cancellation of a coaching session. Failure to do so may result in forfeiture of the session fee.
Unused Sessions: In the event of unused coaching sessions due to unforeseen circumstances, a pro-rated refund may be provided for the remaining sessions.
Satisfaction Guarantee: We are committed to the satisfaction of our clients. If a client feels that they did not benefit from our coaching services, they may request a refund within a specified timeframe.
Refund Request Procedure: All refund requests must be submitted in writing, outlining the reason for the request. The request will be reviewed, and a decision will be communicated to the client within a reasonable timeframe.
Refund Processing Time: Once a refund has been approved, it will be processed within Seven business days.
Exceptions: There may be exceptions to the refund policy in extenuating circumstances, and we reserve the right to make decisions on a case-by-case basis.
By engaging in our coaching services, clients agree to adhere to the terms of this refund policy. We aim to provide exceptional support and guidance to our clients and will work to address any concerns that may arise during the coaching process.
If you have any questions or require further clarification on our refund policy, please do not hesitate to reach out to us.